Refund & Return Policy

Last Updated: June 2026

At MJAS Factory Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

The following items are not eligible for return:

• Personal care and hygiene products that have been opened or used.
• Customized or personalized products.
• Clearance or final sale items.
• Gift cards.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the item was received damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photos of the product and packaging

We will review the request and provide a replacement or refund where applicable.

Order Cancellations

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, it cannot be canceled.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective
• The item was damaged during transit
• An incorrect item was delivered

We recommend using a trackable shipping service when returning products.

Contact Us

For return, refund, or cancellation requests, please contact:

MJAS Factory Store
Email: ankuramazonseller1@gmail.com

We aim to respond to all customer inquiries within 1–2 business days.